Guest Guidelines
Visiting Policy Overview
To maintain our sanctuary’s tranquility, we kindly ask all guests to review our house rules. Our commitment to mindful care begins the moment you arrive, ensuring a serene experience for everyone.
ARRIVAL & PREPARATION
We recommend arriving 15 minutes prior to your scheduled ritual. This allows you to disconnect, enjoy a cup of seasonal tea, and complete any necessary consultations without haste. Please note that late arrivals will result in a shortened treatment time to ensure the next guest's experience remains undisturbed. We ask that guests silence their devices to maintain our sanctuary's tranquil atmosphere.
SCHEDULING & BOOKING
All rituals must be reserved in advance through our secure Square booking system. A valid credit card is required to secure your appointment. For premium seasonal treatments or weekend bookings, a partial deposit may be requested. You will receive a confirmation message immediately upon booking, followed by a reminder 24 hours before your visit. We kindly ask that you review your treatment selection carefully to ensure the correct time is allocated.
Arrival & Appointment Rules
Cancellation & Rescheduling
- Cancellations made within 24 hours of the appointment will incur a 50% fee.
- No-shows will be charged 100% of the scheduled service price.
- Appointments can be rescheduled once with at least 12 hours' notice.
- Late arrivals exceeding 15 minutes may be subject to rescheduling or a shortened treatment.
- All deposits are non-refundable but transferable to a future booking within 30 days.
Health & Safety Protocol
Sanitation & Hygiene
Strict disinfection between every guest using medical-grade sterilization for all tools and surfaces, adhering to the highest hygiene standards.
Health Screening
We kindly ask guests to reschedule if they exhibit any symptoms. Our team undergoes daily health checks to ensure a safe environment for all.
Secure Environment
Equipped with advanced air purification and ventilation systems. Our spacious treatment rooms are designed to provide both sanctuary and safety.
Frequently Asked Questions
How do I book an appointment?
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You can easily book through our Square booking link available on the website. Simply select your service, preferred practitioner, and a time that works for you.
What is your cancellation policy?
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We require at least 24 hours' notice for cancellations or rescheduling. Cancellations within less than 24 hours will be subject to a fee of 50% of the service cost.
Do you accept walk-ins?
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To ensure a tranquil experience for all guests, we operate strictly by appointment only. We recommend booking at least one week in advance.
What should I do if I am running late?
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Please call us as soon as possible. While we will do our best to accommodate you, your service may be shortened to avoid delay for the next guest.